Lucky Spin Privacy Policy – Learn how your information is used

1.1Information provided at registration: When you create an account on Lucky Spin, we collect the information you provide — your name, mobile number, email address, date of birth, and preferred payment method. This information is required to verify your identity and deliver our services; an account cannot be created without it.

1.2KYC-related information: For withdrawals above a certain threshold, or when required for security purposes, Lucky Spin may request a copy of your national ID or passport. This is part of our compliance with financial security regulations.

1.3Transaction Information: Every deposit, withdrawal, and bet you make is recorded — including the amount, timestamp, payment method, and transaction ID. You can view this information yourself on the transaction history page.

1.4Device & usage information: Technical information about the device, browser, and time of your Lucky Spin sessions is collected automatically. This includes your IP address, device type, and operating system.

1.5Contact Information: When you contact Lucky Spin support via chat or email, those conversations are saved. This helps us improve service quality and resolve similar issues faster in the future.

2.1Service Delivery: Your information is used to manage your account, process transactions, award bonuses, and provide customer support. This is the primary reason data is collected.

2.2Identity verification & fraud prevention: Lucky Spin's system monitors your login patterns and transaction behaviour to detect unusual activity, protecting your account from hacking and fraud.

2.3Improving your experience: Lucky Spin uses data on which games you play most, when you visit the site, and which features you use to make the interface and experience smoother and more enjoyable.

2.4Sending relevant offers: You may receive relevant bonus and promotion updates based on your gaming preferences. You can opt out of these notifications at any time.

2.5Legal obligations: Certain data is legally required to be retained to meet regulatory obligations and prevent financial crime (AML/KYC).

2.6Responsible Gaming Monitoring: If analysis of your betting patterns reveals unusual behaviour, Lucky Spin may automatically send you a precautionary alert — this is done for your wellbeing.

3.1Lucky Spin never sells, rents, or shares your personal data with any third party for marketing purposes. This is a firm commitment.

3.2Payment Processor: To process bKash, Nagad, and bank transactions, only the minimum necessary information (amount and mobile number) is shared with the relevant payment providers. These providers operate under their own privacy policies.

3.3Technology Partners: Some third-party service providers used on the Lucky Spin platform — such as server hosting and game software providers — may have access to limited technical data. All such parties are bound by strict confidentiality agreements.

3.4Legal obligations: Lucky Spin may be required to share information in response to a court order or a lawful request from a government regulatory authority. In such cases, only the minimum information required by law will be disclosed.

4.1All data stored on Lucky Spin is protected with industry-standard AES-256 encryption. This means your password, mobile number, and financial details are never stored in plain readable form in our database.

4.2All communication with the platform is secured via SSL/TLS protocol. When you see "https" in your browser's address bar, your connection is safe.

4.3Lucky Spin's server infrastructure is protected by firewalls, an intrusion detection system, and a 24/7 security monitoring team.

4.4Third-party security audits are conducted every three months. Any vulnerabilities identified are addressed promptly.

4.5No Lucky Spin employee knows your password or bKash PIN — nor do they need to. Our support team will never ask for this information.

4.6That said, no one can guarantee complete security on the internet. We encourage you to do your part — use a strong password and avoid logging in over public Wi-Fi.

5.1All data is retained for as long as your account remains active. Even after account closure, financial and identity verification records are kept for a minimum of 5 years due to legal obligations.

5.2Customer support chat logs are typically retained for 2 years. Device and login logs are kept for 1 year.

5.3After the retention period, data is permanently deleted or anonymized so it can no longer be linked to any individual.

Lucky Spin believes you have full ownership over your personal data. The following rights are available to you at any time:

• Right to access your data: You may request to know what information Lucky Spin holds about you.
• Right to rectification: If any of your information is incorrect, you can request a correction. Many details can be updated directly in your account settings.
• Right to Erasure: After closing your account, you may request deletion of your data. However, information we are legally required to retain cannot be removed.
• Right to data portability: You can request an export of your gaming history and transaction data in a structured format.
• Right to opt out of marketing communications: You can opt out of promotional emails or notifications at any time.
• Right to Object to Processing: You may object to the use of your data for any specific purpose.

6.2To exercise these rights, Help Center Contact us. Lucky Spin will typically respond within 30 days.

7.1Lucky Spin uses cookies on its website and app. Cookies are small data files stored on your device that help the site recognize you.

7.2Essential cookies: Lucky Spin cannot function properly without these. They are required to keep you logged in, load pages, and maintain security. These cookies cannot be disabled.

7.3Functional cookies: These cookies remember your language preference, theme settings, and other customizations. They are the reason you do not have to reconfigure your settings every time you visit Lucky Spin.

7.4Analytics Cookies: This helps us understand which pages get the most traffic and where users run into difficulty. This data does not directly identify you.

7.5You can manage cookies through your browser settings. However, disabling essential cookies may prevent Lucky Spin from functioning properly.

8.1Lucky Spin is strictly for users aged 18 and above. Anyone under 18 is not permitted to open an account, and Lucky Spin does not knowingly collect personal information from minors.

8.2If we discover that data from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

9.1Lucky Spin may update this privacy policy when necessary. If any significant changes are made, you will be notified via your registered email or push notification.

9.2Continued use of Lucky Spin after any changes takes effect will be considered acceptance of the updated policy.

9.3The latest version of this policy is always available on this page, with the "Last Updated" date shown at the top.